How To Get Great Customer Reviews
If you rely on customer feedback through Google then you know how hard it is to get your customers to provide that vital information. Well, now you can get a link that DIRECTLY connects your customers to Google’s review site to add feedback.
Here are a few tips to get great reviews for your customers:
- Ask immediately – If a customer purchases something from you, they’re likely not going to give you a review if you ask for it three weeks later. Instead, ask right at the time of sale, and you’ll be much more likely to get the results you’re looking for.
- Leave the link to review on sites – Customers are becoming so accustomed to looking at receipts for discounts, deals, and surveys that leaving a link to a review site on them is a great way to get positive reviews. Tell your staff that this link is there, and encourage them to tell customers about it. This will help reinforce the idea that the customer needs to look at the receipt, and may prompt them to leave you a positive review.
- Utilizing a tablet makes it easier – If you simply tell your customers about the review site and give them the link, you need to rely on the chance that they might go home and find it on their own on their computer. However, that may not always happen. Instead, have the review site already up and ready right within your business and hand it over to them after you’ve made a sale. They’ll be able to do so without having to do any work or being inconvenienced, and you will see the number of positive reviews on your listing increase.
- Check What Google Has Given You – Google gives you a tool within your Google My Business page that pulls together your reviews across the web. Use it to find any review sites with negative feedback about your business.
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We can help develop automatic processes for getting great reviews. For more information contact us today.